Deliverables
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Comprehensive Integration Roadmap and Playbook
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Multi-Modal Training and Go-Live Support Program
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Standards of Practice Document for Sustainable Adoption
Challenge
The client, a national Dental Service Organization (DSO), encountered challenges in the practice integration process, resulting in gaps and challenges onboarding newly affiliated specialty and general practices to the standard practice management system(s) and enterprise operational processes and procedures. The objective was to implement two new practice management software systems and any associated third-party integrations in general and specialty practices, standardize operational and workflow processes, optimize performance to meet future state needs, enhance the patient experience and ultimately achieve practice- and enterprise- level cost savings.
Solutions
ProspHire performed a comprehensive current-state assessment of the client’s recently acquired dental practices and developed a detailed project roadmap for seamless onboarding and provided a multi-prong educational curriculum that involved both virtual and in-person trainings and self-study materials to facilitate knowledge acquisition. Comprehensive onsite go-live support was delivered during the first week of the conversion to contribute to the successful adoption of the software system and operational workflows. ProspHire diligently monitored the process from start to finish over a nine-week project timeline for each practice to ensure a successful implementation, transition and handoff to the client’s operational team.
Impact
ProspHire led the successful conversion of more than 45 practice locations across the United States to two unique practice management software’s within multiple specialty and general practice locations over an eight-month period. The team created an Integrations Playbook that outlined a well-defined roadmap to establish a standardized acquisition and onboarding process for all newly affiliated general and specialty practice locations. In addition, ProspHire furnished a comprehensive Standards of Practice document that aided in training and navigating the new system and processes for future practices.
