Specialty Practice Management Optimization

Optimizing Specialty Practice Systems to Standardize Operations and Strengthen Enterprise Reporting

Challenge

The client, a national Dental Service Organization (DSO), realized issues with orthodontic operational management and reporting due to a lack of standardization across its practices post-affiliation. This included standardized appointment classes and types, transaction types, patient statuses and referrals. The objective was to design and integrate standards of practices that align with revenue cycle management and marketing best practices in the existing Planet DDS Cloud 9 URL to increase new patient consultations, conversions to case starts, enterprise – affiliated practice integration and overall reporting capabilities.

Solution

ProspHire examined existing clinical and administrative processes of all affiliated orthodontic practices to understand Cloud 9 use cases across practices and practice groups to guide data mapping and management efforts. A future state roadmap was developed to meet complex URL data and operational requirements that met identified DSO standards of practice, limited operational disruption or practice closure and encouraged engagement across practice teams. Educational tools and resources were developed based on standards of practice and changes to the existing Cloud 9 URL to guide implementation across the enterprise. ProspHire led the delivery of education, data migration and management, integration of the optimized URL across practices and transition of ownership back to the client’s operational teams.

Result

ProspHire partnered with Planet DDS and associated vendors, DSO enterprise teams and affiliated practices to successfully train, implement and integrate the optimized orthodontic and specialty PMS processes over a six-month period across more than 50 affiliated orthodontic practices. The optimized URL led to the development and implementation of a reporting dashboard to provide comprehensive business intelligence and operational insight to enterprise and practice leadership. Alignment on standards of practice across the orthodontic line of business provided new opportunities for operational and revenue cycle teams to support practice development and growth in the future.

Client Overview

The client is the orthodontic line of business of a national Dental Service Organization (DSO) including more than 50 affiliated orthodontic practices as part of its enterprise.