    
        Top 3 Areas of Impact    
            
                        Increased Treatment Capacity
                    Enabled general dentists to perform implant procedures, reducing reliance on specialists and expanding access.
                        Improved Patient Experience
                    Streamlined implant workflows reduced treatment duration from twelve visits to three.
                        Revenue and Margin Growth
                    Transformed implants into the DSO’s highest-margin service line through standardized processes and scalable training.

Client Overview

A multi-location Dental Service Organization (DSO) consisting primarily of general dentists specializing in restorative care, supported by a small group of traveling specialists.

Deliverables

Standardized Implant Workflow and SOP Development
Clinical Training and Scalable Implementation Model
Enterprise and Practice-Level Support Framework for Ongoing Consistency

What Drove the Engagement

Challenge

The DSO managed over 10,000 monthly patient appointments, with a high demand for implant services. Despite having traveling specialists, access and throughput were limited. Many general dentists were not proactively offering implant treatment options, leading to lost revenue, delayed care and missed opportunities for comprehensive treatment.

Solutions

Under the leadership of ProspHire’s Hootan Shahidi, who was a contractor at the time,, interviews were conducted with general dentists across all locations to assess interest and readiness to deliver implant-related services. Three providers and DSO leadership were sent to a vetted clinical training program within one quarter. Following training, a standardized workflow and SOP were developed to streamline extractions, bone grafts, surgical guides and implant placements. Continued support from both the enterprise team and the selected implant manufacturer helped reinforce consistency at the front desk and chairside. A scalable implementation model was established to train two to three general dentists every six months, accelerating access to implant services and reducing reliance on specialists for routine cases.

Impact

Implant placement and restorations quickly became the DSO’s highest-margin service line, improving both patient experience and financial outcomes. General dentists using a guided “crown-down” approach reduced treatment duration from twelve specialist visits to just three. The consistent expansion of trained providers increased treatment capacity, improved patient conversion rates and elevated internal referrals for complex cases, further contributing to top-line growth.