The client faced significant issues in their current care management system, centered around time-consuming, manual processes for manual creation of Care Plans (ICPs). This led to incorrect reporting and ultimately quality control issues. Additionally, there was inconsistent training among team members, lack of direct feed for authorizations into the Health Rules Payor (HRP) system. Further, prolonged system updates, combined with inaccuracies in the date and time stamps on Health Risk Assessments (HRAs), resulted in substantial periods of downtime and necessitated manual revisions of data.