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The Problem
Health plans often declare success at go-live, yet performance improvement remains elusive months later. The issue isn’t the technology. It’s the assumption that implementation equals transformation.
Why Value Breaks Down
After launch, organizations frequently encounter:
- Unchanged workflows layered onto new systems
- Unclear ownership between IT, vendors and operations
- Limited adoption beyond basic functionality
- Metrics focused on completion, not outcomes
Without execution discipline, systems become expensive infrastructure rather than performance drivers.
What Successful Plans Do Differently
High-performing organizations:
- Redesign workflows alongside system changes
- Establish clear operational ownership post-launch
- Invest in adoption, not just training
- Measure outcomes tied to business performance
ProspHire Perspective
ProspHire helps health plans move beyond go-live by leading implementations as business change initiatives, not technical events. When execution changes, outcomes follow.
Implementation success is not defined at go-live. It’s defined by what changes afterward: how work is performed, how decisions are made and how teams adopt new ways of operating. Health plans that treat implementation as a business change, not a technical milestone, are the ones that turn systems into measurable performance improvement.
