Operational Readiness: The Difference Between Adoption and Workarounds

Jaspreet Laungia

Managing Director

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Operational readiness determines whether teams adopt new systems or work around them.

What Readiness Really Means

True readiness includes:

  • Defined roles and decision authority
  • Capacity for teams to absorb change
  • Aligned workflows across functions
  • Metrics that track adoption and outcomes

The Outcome

When readiness is built into execution:

  • Adoption accelerates
  • Operational disruption decreases
  • Performance improves faster

ProspHire Perspective

We operationalize readiness, embedding it into delivery so systems drive measurable, sustained improvement. Operational readiness determines whether new systems are embraced or quietly worked around. When roles are clear, teams are prepared and workflows are aligned, adoption accelerates and disruption is minimized. Readiness built into execution is what enables health plans to sustain results long after implementation ends.

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