Archived Episodes

Listen to our previous episodes

Season 3 Episodes

Beyond Healthcare | 15 Minutes

In the season wrap-up of Soaring to New Health, host Dan Crogan joins Lauren and Chris Miladinovich, ProspHire’s co-founders, to reflect on a season filled with innovation, collaboration and real-world impact from Medicaid and Medicare Stars to ACA strategy, risk adjustment and dental transformation.

They share key takeaways from a challenging year in healthcare and introduce Tenavi Staffing, ProspHire’s new sister company expanding workforce solutions beyond healthcare and look ahead to 2026 with insights on cost optimization, leadership resilience  and the evolving role of AI. 

Cybersecurity Challenges in Healthcare | Two Part Series

Tune in to Soaring to New Health for our episode, Exploring Cybersecurity Challenges in Healthcare. Join Chris Vermilya of Loom Security and Joe Wynn of Seiso as they discuss the evolving threats, cutting-edge solutions and essential strategies for protecting patient data and healthcare systems.

Medicaid Momentum | Two Part Series

In this series, we delve into the dynamic evolution of Medicaid over the last five years with Brendan Harris, President of UPMC for You. Brendan offers valuable insights into how Medicaid has transformed, navigating challenges, embracing innovations accelerated by the pandemic and addressing the shifting winds that will shape its future. Join us as we explore the next chapter for Medicaid and the strategic priorities for leaders navigating this ever-evolving landscape.

Equity at Life’s Edges | Two Part Series

In this powerful episode of Soaring to New Health, hosts Chris Miladinovich and Dan Crogan explore the intersection of equity, innovation and access in two vital areas of care: IVF and home and community-based health services. Joined by healthcare trailblazers Dr. Joe Sanfilippo and Arnie Burchianti, the conversation dives into the systemic barriers facing underserved populations – and the bold solutions needed to drive meaningful change across the care continuum. 

Medicaid Matters | Three Part Series 

The latest mini-series of Soaring to New Health explores the innovations and trends shaping the future of Medicaid operations. Featuring insights from Jim Burgess, Senior Vice President of Operations at Highmark Wholecare, and Julie Evans, Medicaid Practice Leader at ProspHire, the discussion covers the impact of technology, policy changes and best practices for improving efficiency and care delivery. This conversation highlights key strategies for navigating the evolving Medicaid landscape.

Healthcare Uncovered Series | Affordable Care Act | 5 Minutes

In our discussion with Caitlin Nicklow, Practice Leader at ProspHire, we explore the evolving landscape of the Affordable Care Act (ACA). With impending policy changes under the new administration, concerns about affordability and access to ACA plans loom large. Caitlin highlights challenges such as potential premium increases and reduced marketing outreach, emphasizing the need for health plans to remain agile and proactive in adapting their strategies. Read the blog here.

Healthcare Uncovered Series | Medicaid | 6 Minutes

ProspHire’s Medicaid leader, Julie Evans, discusses the biggest challenges facing Medicaid health plans, from regulatory shifts to cost management and provider accessibility. Tune in as we explore how ProspHire helps health plans navigate these complexities and drive better health outcomes. Read the blog here.

Healthcare Uncovered Series | Medicare Stars Performance | 3 Minutes

In this episode of Healthcare Uncovered, Andrew Bell, ProspHire’s Medicare Stars Leader, breaks down the latest regulatory shifts impacting health plans, including the Health Equity Index and Inflation Reduction Act changes. Learn how ProspHire’s expertise helps organizations navigate these challenges and optimize their Stars performance for long-term success. Read the blog here.

Healthcare Uncovered Series | Dental Practice Management | 5 Minutes

In this episode, ProspHire’s Luke Laurin discusses the challenges faced by dental service organizations (DSOs) and dental practice organizations (DPOs) in consolidating practice management systems. He explores strategies for implementing efficient tech stacks and optimizing workflows to enhance operational and clinical efficiencies, ultimately leading to significant cost savings and improved data utilization across dental clinics. Read the blog here.

Healthcare Uncovered Series | Project Delivery | 10 Minutes

 At ProspHire, we understand that successful project delivery is the cornerstone of impactful healthcare initiatives. Our expert approach focuses on optimizing benefits, ensuring compliance with government regulations, integrating innovative clinical care solutions and reducing administrative costs – all while expertly managing tasks. Join us as we dive into ProspHire’s proven methodology and discover how we help healthcare organizations achieve measurable results and drive meaningful change. Read the blog here.

Season 2 Episodes

Star Quality Healthcare | 45 Minutes

We’re talking about the pivotal role that Quality Measures and Star Ratings play in shaping the landscape of healthcare, particularly in Medicare Stars. These stars are far more than mere ratings; they symbolize dedication to excellence in healthcare  provision. From educating, motivating and collaborating with internal teams to the paramount importance of actively listening to the needs and experiences of plan members, we’ll highlight the intricate web of efforts and commitments that contribute to sustaining stelar healthcare standards. Read the blog here.

SDOH in the Community | 60 minutes

We’re talking about how environmental factors have a profound impact on overall development and future health. That results in the critical need to help our youth develop the necessary skills to create positive opportunities for themselves and future generations. Read the blog here.

Data Analytics in Healthcare | 28 Minutes

We are exploring the intersection of innovation and healthcare – diving deep into the realm of data analytics in healthcare, a field poised to revolutionize the way we understand and deliver medical services. Read the blog here.

The Modern Dental Practice | 38 minutes

This episode dives into the world of dental practice management software and the transformative power of cloud-based solutions. We’ll talk about the benefits, challenges and future trends of adopting cutting edge technology in the dental healthcare sector. Read the blog here.

Season 1 Episodes

The Stars Are Aligned | 31 minutes

We are diving deep into the world of healthcare and performance improvement.  Medicare Stars and its far-reaching implications  what it is, why it’s important for health plans and members, commonchallenges and successful strategies. Read the blog here.

The Glass is Half Healthy | 28 Minutes

Social Determinants of Health (SDOH) are a hot topic in the healthcare industry. And rightfully so. In this episode, we talk about what they are, why they are important to measure and how they can play a role in more efficient care with better patient outcomes. Read the blog here.

This is Like Pulling Teeth | 27 minutes

There is a new culture of dentistry and it’s being led by a premier, national dental group with a commitment to industry-leading service and care for every patient at every visit. We’re talking with NADG about innovative technologies and AI platforms being leveraged by their affiliated dentists that enable them to focus on the best care for their patients Read the blog

Who the Health is ProspHire | 16 minutes

Bonus Episode! It was our very first podcast conversation… never before told stories about creating the name ProspHire, the core of our healthcare consulting focus and why we believe our client relationships are so important and our dedication to the Boys and Girls Clubs in our local communities. This episode is in memoriam of Lauren and Chris’s pet Juliana pig Nola who sadly crossed the Rainbow Bridge in summer 2023. cloud-based solutions. We’ll talk about the benefits, challenges and future trends of adopting cutting edge technology in the dental healthcare sector. Read the blog here.

Ask the ‘Next Generation’ Pharmacist | 26 minutes

The Next Generation Pharmacist is a health care provider and change agent personalizing medication use, managing safe and effective medication systems and creating healthier commuProspHire Employees at Pharma Podcastnities. The pharmacist’s role has rapidly changed since the pandemic and we’re talking about new ways to deliver patient care and how medication management has evolved.  Read the blog.

Don’t Be a Pain in the ACA | 27 minutes

The Affordable Care Act: From how does it affect healthcare to what health systems, providers and plans need to do to increase their plan membership. ACA experts share stories about what goes right when organizations make ACA compliance and regulations a priority. Read the blog.

Season 3 – Featured Guests

Lauren Miladinovich | ProspHire CEO

Lauren Co-Founded ProspHire in 2015 and serves as the firm’s Managing Principal and Chief Executive Officer. She plays a key role in shaping strategic priorities, building client partnerships and developing alliances with specialized organizations that advance ProspHire’s mission to transform healthcare through expert delivery and execution. 

Chris Miladinovich with blurred background
Chris Miladinovich | ProspHire Chief Strategy Officer

As Co-Founder and Chief Strategy Officer of ProspHire, Chris leads the firm’s strategic growth, innovation and business development initiatives. He focuses on aligning ProspHire’s services with evolving client needs, building partnerships that drive healthcare transformation and guiding the firm’s long-term vision for sustainable impact and excellence.

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Joe Wynn | Co-Founder and CEO, Seiso

With over 25 years of experience in information technology, Joe is a recognized expert in information security, risk management and compliance. A Certified Information Systems Security Professional (CISSP) and member of the FBI Citizens Academy, Joe advocates for creating transparent conversations between security professionals and business leaders.

Learn more about Seiso by clicking here.

Chris Vermilya | VP of Services, Loom Security

Chris Vermilya is a seasoned leader with expertise in Identity & Access Management, Governance, Risk, Compliance and Information Security. As Vice President of Services at Loom Security, he leads the development and delivery of comprehensive cybersecurity services, driving strategic direction and building high-performance teams to address complex security challenges.

Learn more about Loom Security by clicking here.

Brendan Harris | President, UPMC for You and State Programs

Brendan Harris is President of UPMC for You and State Programs for UPMC Insurance Services Division. He is responsible for overall management of the operations of the state programs. He oversees programs that cover over 880,000 enrolled members and over $10 billion in revenue across Pennsylvania. This includes overseeing Medicaid (HealthChoices), CHIP, and the MLTSS program Community HealthChoices (CHC), as well as the UPMC Health Plan Center for Social Impact.

Arnie Burchianti | Pioneer in Home Health and Community-Based Care

Arnie E. Burchianti, II is a seasoned healthcare executive and entrepreneur, best known as the Founder and former CEO of Celtic Healthcare, Inc. and Graham Healthcare Group. From 1996 to 2018, he led Celtic Healthcare, expanding the company into a leading post-acute, hospice, and home healthcare provider across multiple states. Under his leadership, the company embraced technology to improve operational efficiency and patient outcomes, earning accolades like “Fastest Growing Life Sciences Company” and “Best Place to Work.” 

Dr. Joe Sanfilippo, MD, MBA | Leading Expert in Reproductive Medicine

Dr. Sanfilippo is a Tenured Professor of Obstetrics, Gynecology and Reproductive Sciences at the University of Pittsburgh Medical Center (UPMC). Vice Chairman of Reproductive Sciences within the Department of Obstetrics, Gynecology & Reproductive Sciences.  He is the Fellowship Director of the Reproductive Endocrinology & Infertility training program. For over 40 years, he has provided patient care in Women’s Health. He has been named one of America’s Top Doctors and highly regarded in the field.   

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Jim Burgess | Senior Vice President of Operations

Jim Burgess is a seasoned healthcare executive with a distinguished career dedicated to enhancing operational efficiency and achieving cost savings, particularly within the Medicaid sector. As the Senior Vice President of Operations at Highmark Wholecare, Jim leverages his extensive compliance background to drive the organization’s mission of providing whole person care to its members. 

Andrew Bell with blurred background
Caitlin Nicklow | Affordable Care Act

Caitlin is a PMP-certified Senior Manager at ProspHire with 10+ years’ experience in the healthcare industry and Medicare, Medicaid and provider sectors. She excels at managing complex programs and projects, identifying gaps and driving significant cost savings and revenue generation for clients. 

Learn more about Caitlin here.

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Julie Evans | Medicaid

Julie is a PMP-certified Senior Manager at ProspHire, leading the Firm’s Medicaid Practice. She specializes in enhancing care delivery and member satisfaction by addressing health disparities and optimizing cost management for Medicaid programs. With expertise in program facilitation and data-driven strategy development, Julie designs innovative interventions to improve health outcomes for Medicaid populations. Learn more about Julie here.

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Andrew Bell | Medicare Stars Performance

Andrew leads ProspHire’s Medicare Stars Performance Practice, where he oversees the delivery and execution all of Stars project work, including contract assessments, program transformations, amongst other services. His work within managed care has a particular focus on Medicare Quality Improvement and Medicaid Performance Improvement Programs. Learn more about Andrew here.

Luke Laurin | Dental Practice Management

Luke specializes in Information Technology (IT) advisory for provider-based healthcare systems with expertise in strategic information system planning, system implementation roadmaps and management of complex system implementations. Learn more about Luke here.

Tim Calhoun | Project Delivery

Tim has served commercial and non-profit health plans and state health agencies to improve administrative, operational and clinical process and technology effectiveness.

Season 2 – Featured Guests

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Mike Huffaker | Chief Revenue Officer

Mike is the Chief Revenue Officer for Planet DDS, the leading Cloud Practice Management Software in the Dental industry to DSOs and solos alike. They provide tools to manage your operations, clinical and charting imaging, patient communications and accounts receivable… all with analytics to help you make decisions about your business. Mike is also the host for The Dental Economist Podcast – where dentistry meets growth.

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Luke Laurin | Managing Director

Luke is a Managing Director for ProspHire, where he leads the Dental Practice Management practice. He specializes in Information Technology (IT) advisory for provider-based healthcare systems with expertise in strategic information system planning, system implementation roadmaps and management of complex system implementations.

Matthew Dauffenbach ACA Expertise
Toby George | Co-Founder of Data Ideology

Toby George is the CFO and Co-Founder of Data Ideology, a leading firm specializing in data analytics solutions for healthcare organizations. With more than 16 years of experience in developing and executing data management strategies, business management intelligence methodologies and complex analytic solutions. 

Stehanie Meyer, LSW | PA Department of Human Services

Stephanie serves as Special Assistant to the PA Department of Human Services Secretary Val Arkoosh, with a focus on housing, homelessness and health partnerships. She is committed to aligning systems and stakeholders and building impactful partnerships to ensure that all Pennsylvania neighbors have access to safe, accessible, affordable housing and services to live, work and thrive in healthy, opportunity-rich communities. 

Dan Lavalle SDOH Expertise
Chris Watts | Boys and Girls Clubs of Western PA

Chris is the President and CEO of the Boys and Girls Clubs of western PA, leading the organization’s mission of empowering youth and teens across the Pittsburgh region for more than 135 years. Under his guidance, BGCWPA is one of the largest out-of-school-time providers, impacting the lives of over 7,500 children annually through a range of diverse programs including preschool, before/afterschool care, summer camps, teen mentoring, workforce development, STEAM education and sports programs. 

Andrew Bell Medicare Stars Expertise
Ally Thomas, Ph.D. | Associate Vice President, Quality Improvement

Ally is the Associate Vice President of Quality Improvement at UPMC Health Plan. She oversees several teams including Medicare STARs, Quality Data and Analytics, Community-based Quality Programs, Member Experience and Operational Excellence and Program Development and Innovation. 

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Rebecca Yarish | Stars Performance

Rebecca is a PMP-certified Senior Manager at ProspHire with experience in project management and process and quality improvement and a focus on Stars Performance Improvement. She is skilled at driving operational assessments and developing strategies to improve efficiencies for her healthcare clients.  

Season 1 – Featured Guests

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Andrew Bell | Stars Performance Improvement Expertise

Andrew leads ProspHire’s Medicare Stars Performance solutions, where he oversees the delivery and execution all of Stars project work, including contract assessments, program transformations, amongst other services. His work within managed care has a particular focus on Medicare Quality Improvement and Medicaid Performance Improvement Programs. 

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Dan Weaver | Stars and Quality Expertise

Dan Weaver is the Senior Vice President of Stars and Quality at Zing Health, a tech-forward health plan based in Chicago. With over 25 years of experience in Operations and Star Ratings strategy, he helps organizations implement and maintain a high-performing Stars infrastructure to support rapid growth. 

Matthew Dauffenbach ACA Expertise
Julie Evans | SDOH Expertise

Julie leads the SDOH practice at ProspHire and is skilled in project management, process improvement and public health and healthcare marketing. She is passionate about SDOH and health equity focused initiatives and helps client’s development and design program interventions and strategies for areas of profound health disparity.

Dan LaVallee | Social Impact Expertise

Dan is the Senior Director of UPMC Center for Social Impact at UPMC Health Plan. He leads the Center’s program development team with a multi-million-dollar budget of scalable community-based organization partnerships. The goal is to help UPMC Health Plan members – and communities as a whole – find jobs, housing and other social supports.

Dan Lavalle SDOH Expertise
Paul Reda | Dental Group Executive

Paul is the CEO for North American Dental Group (NADG) and is passionate about pioneering a new culture of dentistry. He joined NADG as COO in January 2022 and became CEO in June 2022. He brings over a decade of experience in the healthcare industry. 

Andrew Bell Medicare Stars Expertise
Armanda Lester | Dental Group Operations

Armanda is the VP of Operations at North American Dental (NADG) and has worked in an operations role for the organization for 10 years, bringing non-clinical administrative services to more than 240+ affiliated dental practices across 15 states. 

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Lauren Miladinovich | ProspHire CEO

Lauren became the Managing Principal and CEO when she co-founded the Firm in 2015. She serves a vital role in developing the Firm’s strategic priorities, onboarding new clients and partnering with complementary and highly specialized organizations. 

Chris
Chris Antypas | Pharmacy Executive

Chris is a seasoned pharmacy executive, entrepreneur and innovator.  He has broad industry expertise due to his diverse organization roles including President at Asti’s Pharmacy, President at Perigon Pharmacy 360, Director of Pharmacy at Henderson Brothers Inc. and Chief Strategy Officer at Pharmacy Marketplace Inc.

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Mark Thomas | Healthcare Consultant

Mark is a Consultant and Pharmacist with experience in pharmacy benefit management, specialty pharmacy strategy, clinical digital innovation, process improvement and project management. He drives improved adherence and bottom-line savings for patients and payers and he also helps payer clients reduce their prescription drug spend by performing analyses and implementing utilization management strategies.

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Caitlin Nicklow | ACA Expertise

Caitlin has 10+ years’ experience in the healthcare industry and Medicare, Medicaid and provider sectors. Caitlin excels at managing complex programs and projects, identifying gaps and driving significant cost savings and revenue generation for clients.

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Matthew Dauffenbach | ACA Expertise

Matt specializes in project management, business transformation and process improvement. He is skilled at driving operational assessments and managing operations in corporate, private practice and retail settings.