Author: LBodnarchuk

What should employers keep in mind when developing health care offerings that address the post-pandemic needs of their employees?

Insight into what employers should keep in mind when developing health care offerings that address the post-pandemic needs of their employees.

The COVID-19 pandemic has been a once-in-a-century event that few of us could have predicted. We mourn the tragic loss of life globally and in the U.S., while we also manage through the surge in the Delta variant and continue forward with optimism as our children return to schools. Adversity has also driven perseverance, ingenuity, and adaptation. There is no question that the impact of the pandemic has changed how we work, socialize, shop, and how we consume health care. For example, a study from the Journal of the American Medical Association reported that telemedicine services grew by more than 1000% in March of 2020 and more than 4000% in April of 2020.

While these numbers were early in the pandemic, many professionals expect the use of telehealth services to continue, with notable hospitals such as UCLA anticipating that about 20% of volume will continue via telehealth. Reinforcing this future trend are the positive impacts from telehealth, such as increased access to specialists, avoided hospitalizations, and improved outcomes, as noted by the American Hospital Association in a letter to the U.S. Senate. Through necessity, the pandemic has rapidly advanced adoption of telehealth in a short time. As we move ahead, we also hear about increasing needs for post-pandemic behavioral health and we must still address rising healthcare costs that predated the pandemic.

So, how do health plans, employers, and health systems plan for post-pandemic needs?

At ProspHire, our research and our experience with health plan and hospital system clients shows the need to focus in three key areas:

  1. Increase support for telehealth.
  2. Prepare for behavioral health needs.
  3. Use data to manage costs to narrow networks and value-based arrangements.

Increase Support for Telehealth

As employers, health plans, and health systems consider strategies for the post-pandemic needs of their employees, members, and patients, it is important to encourage and support access to telehealth options across all types of care. Telehealth serves to reduce barriers to care and serves an important role in augmenting rather than replacing traditional care. In January 2021, U.S. News cited a 2020 JAMA study in stating that “the increase in telemedicine only offset about 40% of the decline in office visits” suggesting that both traditional visits and telehealth are important tools. The article further cited a common scenario in which a diabetic patient missed a visit due to transportation issues, which is a common social determinant factor. Telehealth helped the care provider to engage the patient and to continue monitoring overall wellness and compliance with a prescribed course of care … potentially avoiding more acute and higher-cost issues in the future. Employer and health plan support for telehealth coverage will encourage providers to continue and even to expand telehealth options.

Prepare for Behavioral Health Needs

Our ability to use telehealth for care needs, to continue work and school safely via virtual meetings, or even to attend social events through Zoom or other platforms has saved us time and money that we previously spent commuting or traveling. However, all these virtual connections don’t fully replace the in-person relationships and interactions that we enjoy, potentially leading to feelings of isolation, stress, or other factors. Better integrated behavioral health was already identified as a need prior to the pandemic, addressing whole-person wellness, and helping to avoid hospitalizations or unnecessary ER visits. A 2019 study by BlueCross BlueShield of Kansas City (BCBSKC), and reported by the National Institute of Health, showed 10.8% savings in costs for a group of BCBSKC members with integrated behavioral health. Employers and health plans should embrace the opportunity to integrate behavioral health services and improve outcomes and costs.

Use Data to Manage Costs with Narrow Networks and Value-Based Arrangements

Balancing the “quadruple-aim” of better outcomes, better patient experience, better provider experience and lower costs is a challenge. Managing this effectively means using data-driven insights to seek out opportunities to control costs and align incentives without compromising quality or creating administrative burden. Value based contracting combined with narrow network arrangements can help to achieve this balance. A 2018 Change Healthcare study cited in Health Payer Intelligence quoted an average of approximately 5.6% savings because of value-based arrangements. Aligning employees and members in partnership with health systems can shift risk, cap costs, and align care incentives.

The pandemic has created a leap forward in health care – driving adoption in telehealth and bringing focus to behavioral health that may have required years of change and regulatory intervention. Employers and health plans can embrace and amplify these trends through benefit designs, care programs, and value-based incentives in partnership with health systems. These measures will drive a more integrated care model that delivers on the promise of better outcomes, better experience, and more affordable care,

This blog was featured in Member Perspectives by The Chamber of Commerce for Greater Philadelphia.

2021 Pittsburgh Business Times Fast 50

ProspHire Ranks in the Top 10 for Pittsburgh’s Fastest Growing Companies

PITTSBURGH, PA – ProspHire, a national management consulting firm focused on healthcare advisory, project delivery and strategic resourcing, announced today that it has ranked 9th on the Pittsburgh Business Times Fast 50 List of the fastest growing private companies in the Pittsburgh Region. The award recognizes the Firm for its 95.68% revenue growth between 2018 and 2020. ProspHire also ranked 5th on the list of fastest growing private companies in the Pittsburgh region with revenues of $10 million to $25 million.

“We are honored to be recognized for the third year in a row by Pittsburgh Business Times for our exponential growth. The pandemic is unlike any other challenge we have faced. To have grown in this environment over the past year is a true testament to our Firm’s ability to pivot and adapt,” said Lauren Miladinovich, ProspHire’s Managing Principal and CEO.

Christopher Miladinovich, ProspHire’s Principal and COO, said, “Our mission has been to help solve some of the biggest challenges in healthcare. Today, we’re nearing 100 employees, with offices in Pittsburgh and Philadelphia, and celebrating rapid growth since our founding in 2015. This is a direct result of the relentless dedication of our people who have helped scale this organization so responsibly.”

ProspHire was also just named to 2021 Inc. Magazine’s annual list of America’s Fastest-Growing Private Companies – the Inc. 5000. This list represents a unique look at the most successful companies within the American economy’s most dynamic segment – its independent, small businesses.  

About ProspHire
ProspHire is a national management consulting firm focused on healthcare advisory, project delivery and strategic sourcing. Founded on the core value of relationships, with the goal to “prosper together”, ProspHire partners with clients to identify and solve their most significant people, process and technology challenges. The women-owned and rapidly growing Pittsburgh-based firm has nearly a 100 dedicated practitioners and consultants who deliver on projects and services across the U.S.

Inc. 5000 Color Medallion Logo

ProspHire Earns Spot on the 2021 Inc. 5000 List

PITTSBURGH, PA – ProspHire, a national management consulting firm focused on health care advisory, project delivery and strategic resourcing, announced today that it is 2390 on Inc. Magazine’s annual list of America’s Fastest-Growing Private Companies – the Inc. 5000. This list represents a unique look at the most successful companies within the American economy’s most dynamic segment – its independent, small businesses.

“Building one of the fastest-growing companies in America in any year is a remarkable achievement and building one during a pandemic is amazing. We were able to achieve this great accomplishment because our people adapted to change and focused on industry-specific business issues and an unparalleled commitment to meeting our clients’ needs,” said Lauren Miladinovich, Managing Principal and CEO.

Not only have the companies on the 2021 Inc. 5000 been incredibly competitive within their markets, but this year’s list also proves especially resilient and flexible given 2020’s unprecedented challenges. Among the 5,000, the average median three-year growth rate soared to 543 percent, and median revenue reached $11.1 million.

Chris Miladinovich, ProspHire’s Principal and COO, said, “This is the 2nd year in a row that   ProspHire has been named by Inc. as one of America’s Fastest-Growing Private Companies and we are excited to again be recognized for our exponential growth. For more than 6 years, ProspHire has grown by more than 20% year over year and is on the trajectory to exceed its annual revenue goal in 2021. We continue to look forward to a prosperous future.”

Complete results of the Inc, 5000, including company profiles and an interactive database that can be sorted by industry, region, and other criteria can be found at www.inc.com/inc5000.

About ProspHire
ProspHire is a national management consulting firm focused on health care advisory, project delivery and strategic sourcing. Founded on the core value of relationships, with the goal to “prosper together”, ProspHire partners with clients to identify and solve their most significant people, process and technology challenges. The women-owned and rapidly growing Pittsburgh-based firm has nearly a 100 dedicated practitioners and consultants who deliver on projects and services across the U.S.

Marketing & Communications Department
Email: [email protected]
Phone: 412-391-1100

Dan Crogan - Principal and SVP of Consulting at ProspHire

ProspHire Names its First Principal and Admits Dan Crogan to the Partnership of the Firm

Dan is the first Principal admitted to the partnership of the fast-growing national Firm.

PITTSBURGH, PA., Feb 2, 2021 – Founding Principals Lauren and Chris Miladinovich today announced that ProspHire has named Dan Crogan Principal. He was previously Managing Director and remains a member of the Firm’s Executive Leadership Team. ProspHire is a woman-owned and rapidly expanding Pittsburgh and Philadelphia-based healthcare management consulting firm focused on healthcare advisory, project delivery and strategic resourcing.  

“Dan joined ProspHire four years ago when our employee count was in the single digits. He has since helped us grow the Firm to 60+ practitioners and $10m+ in revenue. We are now a national Firm serving clients in many states, and Dan’s leadership has been a big part of our growth. Dan’s dedication to ProspHire and its people is exceptional, and we are thrilled to welcome him as our first Principal,” said Lauren Miladinovich, ProspHire’s Managing Principal and CEO.

“This is a big moment for the Firm and for Dan. Our founding vision was always to have partners that would champion the Firm’s values and mission and seek to further refine the vision of the Firm. Dan’s commitment to these principles over his tenure have added tremendous value to our clients, our Firm and, most importantly, to our people. That is what we are looking for in a partner, and we are looking forward to the many great things Dan and our future partners will do at the Firm,” said Christopher Miladinovich, ProspHire’s Principal and SVP of Consulting.

Dan Crogan said, “This accomplishment is a result of the collective success of our incredible clients, our talented ProspHire team and the value we have created together over the years. Being admitted to the partnership at ProspHire is an honor, and huge milestone for the Firm, and for me and my family. I look forward to evolving ProspHire’s Consulting Practice and the many more paths to partnerships that our continued growth will create for others.”  

Dan is a career management consultant with extensive experience driving change and leading business transformation for clients. At ProspHire, Dan is responsible for Firm strategy and operations, business development, and account management and quality.

Modern Healthcare Best Places to Work 2020 - ProspHire award

ProspHire Ranked #5 on Modern Healthcare’s Best Places to Work List

The woman-owned, national Firm topped the list of 75 healthcare industry suppliers and took home top honors for its incredible culture

PITTSBURGH, PA., Oct. 8, 2020 – ProspHire ranked #5 on Modern Healthcare’s Best Places to Work in Healthcare list (subscription required). The Pittsburgh-based management consulting firm took top honors in the Vendors/Suppliers category and was one of 150 companies recognized (among thousands of applicants spanning vendors, suppliers, insurers and providers) for creating an outstanding workplace through its incredible culture, strong employee engagement, exceptional benefits and proven adaptability.

“We have been recognized nationally and regionally as a best workplace, and we are honored to be named a top workplace by Modern Healthcare, one of the most prestigious publications in healthcare,” said Lauren Miladinovich, ProspHire’s Managing Principal and CEO. “Nothing means more to us than our people and this distinction confirms that we have created the kind of Firm people want to work for and with…even during a global pandemic!”

Christopher Miladinovich, ProspHire’s Principal and SVP of Consulting, said, “This year has been unprecedented, but we tackled it by staying true to who we are and investing in our people. We made bold investments in our employee engagement efforts and our Firm’s infrastructure during these uncertain times. We have continued to grow in employee satisfaction, headcount and revenue with no plans to slow down.”

ProspHire is no stranger to workplace accolades. ProspHire ranked #790 (in the top 16%) on the 2020 Inc. 5000 list of the fastest growing private companies in the U.S. The Pittsburgh Business Times ranked ProspHire #1 on their 2020 Fast 50 list of fastest growing private companies in Western Pennsylvania under $10m. In 2019, ProspHire ranked #4 on the same list, and #1 mid-size company on the publication’s Best Workplaces list.

ProspHire logo

ProspHire Ranked Number One on the Pittsburgh Business Times Fast 50 List for Businesses Under $10m

The woman-owned, national Firm ranked #8 on the overall list of fastest growing companies in Western Pennsylvania

PITTSBURGH, PA., Sept. 29, 2020 – ProspHire ranked #1 on the Pittsburgh Business Times Fast 50 list of the fastest growing private companies in Western Pennsylvania under $10m. The award recognized the Firm for their tremendous 133% revenue growth between 2017 and 2019. The Pittsburgh-based, woman-owned national healthcare firm ranked #8 on the list overall. ProspHire ranked #4 on the same list in 2019.

“Growth in revenue is an outgrowth of culture. Our business grows when our clients are happy. Our clients are happy because our people are. It’s as simple as that,” said Lauren Miladinovich, ProspHire’s Managing Principal and CEO. “All that said, we put our people before profit in every decision we make and that’s why our culture is as strong as it is.”

Christopher Miladinovich, ProspHire’s Principal and SVP of Consulting, said, “We are very pleased to be recognized by Pittsburgh Business Times twice over for our exponential growth. In five years, ProspHire has grown by more than 600% and is now a $10m+ professional services firm. This ranking is a testament to the investment we have made in our people and the infrastructure they need to be successful. Unlike some companies that are pausing hiring or waiting out the pandemic, we are charging forward and setting ambitious, yet responsible growth goals.”

ProspHire is no stranger to workplace accolades. The Firm was named one of Modern Healthcare’s Best Places to Work (2020) and ranked #790 (in the top 16%) on the Inc. 5000 list of the nation’s fastest growing companies (2020). In 2019, the Pittsburgh Business Times ranked ProspHire #1 mid-size company on their Best Workplaces list, and ProspHire was also named one of Inc. Magazine’s Best Workplaces for two consecutive years (2018 and 2019).