Caitlin is a PMP-certified Senior Manager at ProspHire.
She has 10+ years’ experience in the healthcare industry and Medicare, Medicaid and provider sectors. Caitlin excels at managing complex programs and projects, identifying gaps and driving significant cost savings and revenue generation for clients.
Recently, she drove an organizational assessment for a major health plan and monitored compliance for Affordable Care Act marketplace regulations. The work resulted in outlined processes to achieve URAC accreditation and certification as a Centers for Medicaid & Medicare Services Qualified Health Plan.
Fun Fact: Caitlin, her brother and her sister all had baby girls within the same year!
Hootan brings a wealth of dental expertise to ProspHire as a Senior Manager specializing in revenue cycle management, dental practice management systems and clinical workflows and technologies.
With over 18 years of organizational management, operational oversight and clinical workflow design, Hootan is dedicated to driving strategic improvements that enhance profitability and prioritize patient centric care. His approach combines strategic planning, collaborative leadership and extensive industry knowledge to transform organizations and achieve their objectives effectively.
Prior to joining the ProspHire, Hootan served as Managing Partner for Cross Over Dental Enterprises, LLC, where he provided specialized medical billing services to dental practices. Additionally, he held the role of Director of Clinical Operations for a prominent regional Dental Service Organization (DSO) in the metro Atlanta area, consisting of 15 dental practices.
Hootan holds a B.A. in Psychology and a Master of Public Health from Emory University, grounding his professional insights in both behavioral science and healthcare administration.
Fun Fact: Hootan is passionate about gardening, cooking and is known for his exceptional skill in backgammon.
Rebecca is a Senior Manager at ProspHire with experience in project management and process and quality improvement. She is skilled at driving operational assessments and developing strategies to improve efficiencies for her healthcare clients.
Prior to joining ProspHire, Rebecca was the Manager of Value Analytics within the Quality Improvement Department at St. Clair Hospital. In her role, she project managed large-scale organizational initiatives and oversaw the organization’s Pay-for-Performance programs. She utilized data-driven analyses to drive continuous quality improvement forward.
Fun Fact: Rebecca loves to see the world and has traveled to over 10 countries. One of her trip highlights includes hiking 60 miles over 6 days in the Swiss Alps.
At ProspHire, Connie oversees the Firm’s people operations, building a culture of excellence, collaboration and growth. She brings a wealth of expertise as an HR and Six Sigma certified professional with over a decade of executive leadership experience. Connie specializes in steering HR strategies in high-growth organizations in highly regulated industries.
Her impressive career includes leading HR functions for several multinational biomedical and gaming manufacturers, as well as serving as an independent HR consultant, delivering fully outsourced solutions to small and mid-sized businesses. Most recently, Connie led the HR operations for Acreage Holdings and Oakland Manager, two of the largest multi-state cannabis operators in the U.S. Her ability to build HR infrastructures from the ground up and optimize existing systems has been a hallmark of her career.
An award-winning facilitator with 30 years of training and organizational development expertise, Connie is passionate about building high-performance teams, advancing continuous learning and creating workplace cultures where leaders manage with compassion and purpose, focusing on “heartbeats, not just headcount”.
A proud United States Marine Corps veteran and military-trained servant leader, Connie exemplifies resilience, discipline and a steadfast commitment to excellence.
Fun Fact: Connie has visited national parks in 49 states.
Kristen is a Manager at ProspHire with expertise in strategic operations, process improvement, system implementation and quality management. She is a results-driven professional focused on building innovation, streamlining operations and driving measurable improvements that enable her clients to achieve sustainable success. Her commitment to excellence and collaborative approach makes her a trusted partner in achieving organizational goals.
Before joining ProspHire, Kristen served as the Strategic Operations & Institute Planning Project Manager at a staple health network in Pittsburgh. In this role, she led large-scale multidisciplinary initiatives and managed several national and international accreditations for the network. Leveraging data-driven analyses, she consistently drove process improvements across her projects.
She holds a bachelor’s degree in public health from Saint Francis University, a master’s degree in health care administration from Robert Morris University and is a certified Project Management Professional (PMP).
Fun Fact: Kristen is an outdoor enthusiast who loves to spend her free time traveling & trying out new hobbies with her husband and two Aussies.
Lauren is a Manager at ProspHire. A relationship-oriented leader, Lauren has driven process improvement and organizational analyses across several departments to deliver results for one of the largest MCO’s in the Mid-Atlantic and Southeast region. Her work has largely included delivery of large-scale clinical program assessments, process optimization and vendor implementations.
Recently, Lauren developed and implemented an extensive business requirements training that was rolled out and scaled to an entire Health Plan PMO. The work resulted in streamlining their business and technical processes while mitigating risks and improving project delivery efficiency.
Prior to joining the Firm, Lauren represented a medical device company that specialized in orthopedic trauma implants of the upper and lower extremities. She developed key relationships with orthopedic surgeons to find solutions for enhanced patient outcomes. In college, Lauren worked for UPMC as an Emergency Medicine Data Analyst where she supported providers through data analytics to drive improvement and efficiency.
Fun Fact: Lauren is an avid racquet sports enthusiast, regularly playing platform tennis, padel, and pickleball. She and her team have even taken first place in their division at the American Platform Tennis Nationals.
Connor is a PMP-certified manager at ProspHire. He has nearly 10 years’ experience in the healthcare industry and is skilled in project management, process improvement and government programs. Connor excels at executing large programs and projects, while developing solutions that cut costs and increase efficiency for our healthcare clients.
Recently, he supported a large health plan organization in bringing an Affordable Care Act (ACA) product to market, working directly with Information Technology and Vendor Management teams to support the growth of the organization.
Fun Fact: Connor has run the Pittsburgh Marathon the past two years and has a goal to one day qualify for the Boston Marathon.
Shane is a PMP-certified Manager at ProspHire with over a decade of healthcare industry experience. His diverse background includes several years in clinical hospital settings, followed by seven years specializing in healthcare consulting.
Shane has successfully managed large-scale projects, including the implementation of a new member portal for one of the nation’s leading health insurers, where he drove operational readiness for customer service and clinical service teams. He also led multiple technology-based initiatives as part of a major Medicaid insourcing project, collaborating with stakeholders to design effective solutions and ensure data accuracy.
Shane holds a B.S. in Nuclear Medicine Technology and an MBA from Indiana University of Pennsylvania combining technical expertise with business acumen to drive impactful outcomes for clients.
Fun Fact: A casual DIY-er, Shane recently finished building his home office in his basement.
Evan is a Manager at ProspHire with extensive experience in change management, project management and driving cross-functional stakeholder engagement and execution. He is results-oriented and dedicated to achieving strategic goals that address client needs while enhancing member and patient care and experiences.
Prior to joining the firm, Evan completed an Administrative Fellowship and served as an Associate Director at the University of Pennsylvania Health System. In this role, he led system-wide initiatives, including managing practice acquisition integrations and transforming clinical workflows to optimize operations and financial outcomes. He also worked at UPMC in the Department of Medicine where he focused on project delivery and execution.
Evan holds a Master of Health Administration from the University of Pittsburgh and a Bachelor of Science in Biobehavioral Health from Pennsylvania State University.
Fun Fact: Evan is currently training for his first full Ironman 140.6 after recently completing an Ironman 70.3. He also enjoys reading, particularly books on American and presidential history.
Ben is a PMP-certified Manager with over six years of consulting experience, specializing in IT compliance and large-scale software implementations. He excels at guiding clients through transformational change by analyzing business processes, identifying opportunities for improvement and delivering measurable, impactful results. A skilled trainer, Ben has developed and delivered programs that empower client teams to sustain long-term project success.
Before joining ProspHire, Ben spent 4 years at EY, where he collaborated with clients to transform policies, procedures, processes and controls, ensuring alignment with industry-leading information security and privacy frameworks, including Sarbanes-Oxley (SOX 404).
Ben earned a Bachelor of Science in Business Administration from the University of Dayton.
Fun Fact: Ben has visited 43 of 50 states with plans to visit the final 7 within the next 3 years.
